Entitlement is often confused with the word affluenza, a term used to describe the spoiledness of the very rich. But entitlement occurs across all income groups. It's a state of mind, the concept that "I deserve, even without putting in an effort." This attitude begins at home, but often our society helps reinforce it. Think of the so-called participant trophies given to all kids… 

Kathleen Keating and Mimi Noland combine their talents to show how and why all kinds of hugs have positive results on IQ, aging, self-esteem, and stress.