Online Commission-based Programs  Hazelden offers various commission-based programs. By joining one of our programs, you can add value to your site, add searchable content for search engine ranking, provide resources for your Web site visitors, and create a new revenue stream that will help you increase your operating margin or expand your business base.

Author Guidelines and Manuscript Submission  If you have an idea, a proposal, or a manuscript that you would like Hazelden to publish, these Author Submission Guidelines will help you get started.

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Change of Address  Moved? Changed your name or your place of employment? Keep Hazelden in the loop by updating "My Account". Just Sign In to your account and update your information.

Confidentiality  Confidentiality is important to us and Hazelden respects your anonymity. Orders are sent in plain packages. We do not share our mailing lists with any organization outside of Hazelden. If you wish to discontinue receiving any type of communication from us, please contact us at 1-800-328-9000, or remove yourself from lists by Signing In to your account and updating your Preferences. For more information about confidentiality, read Hazelden's Privacy Policy.

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Frequently Asked Questions

Donation Opportunities  Many people in need of alcohol or drug addiction treatment do not have the resources or insurance coverage to pay for treatment. Hazelden's Lifesaver Fund was established more than 15 years ago to provide financial assistance to individuals in treatment.

Order Tracking  Sign In. Click Orders and then Details in the Shipments column. At this time only shipments from UPS, our standard carrier, are available for online tracking. For questions on orders shipped by other carriers, call 1-800-328-9000 or email customersupport@hazelden.org.

Permission to Quote from Hazelden Publications  Copyright law protects all Hazelden publications as well as all resources published by other publishers. To obtain permission to quote from one of our Hazelden publications, please email us at customersupport@hazelden.org or call 1-800-328-9000. For permission to quote from any publications not produced by Hazelden, you will need to contact the publisher directly.

Security  Hazelden provides Internet security by: 1) hosting our site on a secure server. No other company or organization shares the server we use to store information; 2) creating secure areas of the Web site for the transfer of confidential information such as your credit card number in our Online Bookstore. When using Internet Explorer, for example, you'll know an area of the site is secure when you see a lock in the bottom left corner of your screen.

Free Shipping  We offer free standard ground shipping on online orders over $50 (shipped within the U.S.) Orders placed over the phone, by fax, or email do not qualify for free shipping.  Shipping Information

Subsidiary Rights and Licensing  To request permission to translate a Hazelden publication, or to inquire about licensing opportunities for Hazelden works, please email us at customersupport@hazelden.org or call 1-800-328-9000.

Video Previews  If you are interested in previewing a video, please contact us at 1-800-328-9000 to see if your video of choice is available for free preview. These previews are available for a free 30-day viewing.