Hazelden Publishing
About Publishing
  Manuscript Submission
  Resell Our Products
Authors
Bookstore
Catalogs
Criminal Justice Resources
Mobile Apps
Navy MORE
Partners Program
Prevention Resources
Product Training
Sales Representatives
Treatment Resources
Webinars
BHI-MV, ASI-MV and CHAT
Building Assets Reducing Risks
Severe Mental Disorders
Program Custom Medallions
"About My Drinking" Assessment Tool

 

Contact Us

Hazelden Publishing
15251 Pleasant Valley Road
P.O. Box 176
Center City, MN 55012-0176
Business hours:
8 a.m. - 4:30 p.m.
 (Central Time)
Monday - Friday

1-800-328-9000
651-213-4200
651-213-4793 fax
email us

Support center

Taxing, shipping, and returns

Taxing information

Hazelden Publishing is required to charge tax for the following (AR, CA, CO, CT, FL, GA, IL, IN, KS, KY, MA, MD, ME, MI, MN, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SD, TN, VA, VT, WA, WV, WY, Texas for nonprint items only and Canada.)


2017 Shipping Information 

Ground Orders

 Order Placed
 (Central Time Zone)

 Order Shipped

 Monday - Thursday by 5:00 p.m.

 Ships the next day

 Thursday after 5:00 p.m. - Sunday by 4:00 p.m.

 Ships on Monday

 Sunday after 4:00 p.m.

 Ships on Tuesday


*This schedule is a general rule and not a guarantee that an order will ship within this time frame.

Express Orders Shipping Time Frame

 Order Placed
 (Central Time Zone)

 Order Shipped*

 Monday - Friday by 1:30 p.m.

 Ships the same day

 Monday - Thursday after 1:30 p.m.

 Ships the next day

 Friday after 1:30 p.m.

 Ships on Monday

 Saturday and Sunday by 4:00 p.m.

 Ships on Monday


*This schedule is a general rule and not a guarantee that an order will ship within this time frame.

How long does it take for delivery to U.S. destinations?


For U.S. destinations ground shipping allow: East states 2-3 business days, Central states 3-5 business days, West states 5-7 business days. Orders are shipped from the state of Virginia.

Transit times for Express methods are based on the shipment date, not the ordered date. Freight refunds for service level failures will be provided only if a freight carrier's delivery policy is not honored.


Shipping and Handling Rates

Rates are subject to change without notice. Final shipping charges will appear on your invoice at checkout.

U.S. Address Orders

  Continental U.S. Address All U.S. Address Alaska, Hawaii or Puerto Rico Address
Total Of Order

Standard Shipping

(Ground)

1 Day 2 Day

Priority

Mail^

Standard Shipping

(Ground)
2 Day 
           
$0.01 - $16.00 $6.95 $18.95 $14.95 Call $8.95 Call
$16.01 - $25.00 $6.95 $23.95 $17.95 Call $8.95 Call
$25.01 - $50.00 $8.95 $26.95 $20.95 Call $10.95 Call
$50.01 - $75.00 $10.95 $30.95 $23.95 Call $12.95 Call
$75.01 - $100.00 $12.95 $34.95 $25.95 Call $14.95 Call
$100.01 - $500 10% *see below *see below Call 15% *see below
$500.01 - $5,000 7% *see below *see below NA 12% *see below
$5,000.01 - $25,000 5% Quote Quote NA 8% Quote
  Over $25,000 Quote Quote Quote NA Quote Quote


Standard Shipping - Shipped by UPS Ground or United States Postal Service

* Express Rates for will be calculated based on the Ship To destination and weight for orders up to $2,500.
  For a quote on 1 Day or 2 Day shipping rates for orders over $2,500, please call 1-800-328-9000.

^ United States Postal Service Priority Mail - 3 Day service to most U.S. addresses.
   Maximum order value of $500.00 will be shipped by the United States Postal Service.
   Service is only available by placing order over the phone 1-800-328-9000 or by mail.


Orders that contain videos or software will qualify for lower freight cost for that item (one video $6.95, more than one video $4.50 each).

We reserve the right to refuse shipment of orders to a PO Box or by certain freight carriers based on the value of the order, final destination and ease of tracking.

 

Canada Address Orders

Total Of Order Standard
Shipping (Ground)
Express ^
 $0.01 - $25.00 $8.95 Call
 $25.01 - $50.00 $10.95 Call
 $50.01 - $75.00 $13.95 Call
 $75.01 - $100.00 $15.95 Call
 $100.01 - $500 15% Call
 $500.01 - $25,000 11% Call
  Over $25,000 *Quote *Quote


*Rates will be calculated based on the Ship To destination and weight for orders. up to $1,000.  For a quote on Express shipping rates for orders over $1,000, please call 1-800-328-9000.

^Canada Standard Service (ground) orders are consolidated and shipped each Thursday to save shipping and customs clearance fees for our customers. Delivery times are two to three weeks after an order is placed.

Canada GST will be included on your invoice.

^Express shipping Service is only available by placing order over the phone 1-800-328-9000 or
  by mail.

  Canada, other country-imposed duty charges may apply to certain products based on the country of
  origin. In these cases the carrier will collect these fees from you at the time of delivery.
* Rates will be calculated based on the Ship To destination and weight for orders. For a quote on shipping
  rates please call 1-800-328-9000.

 

 

International Orders

(Shipped outside the United States, APO, FPO or Canada)

International Freight Methods available:
•International UPS - Maximum order value $2500
•International USPS Priority Mail - Maximum order value $200
•International First Class Mail - Maximum order value $25


Freight charges for most countries will be figured before you place your order. If they are not or you have a large order, you will need to call 651-213-4200 for a freight quote. Your order will be shipped the best method possible for cost and speed according to your method chosen.

Your order may be subject to import duties and taxes which are levied once a shipment reaches your country based on the type of product and the products country of origin. Additional charges for customs clearance must be borne by you; Hazelden Publishing has no control over these charges and cannot predict what they may be. International shipments are subject to opening and inspection by custom authorities. As the importer you must comply with all laws and regulations of the country in which you are receiving the goods.

We may provide certain order, shipment and product information to our international carriers. This information may have to be communicated by the carriers to customs authorities in order to facilitate customs clearance and to comply with local laws.

Hazelden Publishing reserves the right to send a second invoice detailing any additional charges for shipping, customs fees, duties or other charges that are later incurred for your delivery from the carrier.

How long does it take for delivery to International destinations?


International orders shipped by UPS will arrive in 3 to 10 days depending on the country and area shipped to within the country. International orders shipped by surface ocean freight will arrive in 3 to 10 weeks depending on the final destination.

We reserve the right to refuse shipment of orders by certain freight carriers based on the value of the order, final destination and ease of tracking.

Does Hazelden Publishing have distributors outside of the United States?


Yes, and your shipping costs and currency exchange rates can be significantly lower if you purchase from one of our distributors or resellers within your country or a nearby country.

Our largest international distributor is Eurospan who provides multi-currency ordering. For more information on areas of coverage or details click here.

To place an international Professional Trade or Individual order you may contact Eurospan using the following options:

Phone:  +44 (0)1767 604972
Online:
  eurospangroup.com
       Hazelden products: eurospanbookstore.com/hazelden
Fax:      +44 (0)1767 601640
Email:
   eurospan@turpin-distribution.com
Mail: Eurospan Group
        3 Henrietta Street
        Covent Garden
        London WC2E 8LU, UK
Eurospan carries most of the Hazelden Publishing published merchandise available at
www.hazelden.org/bookstore.

Returns


Consumer Order Returns
If for any reason you are not satisfied with your order, return it to us within 90 days from the date of purchase. We will offer you an exchange, refund your money, or credit your account. Please include a copy of your invoice or packing slip with the items. Note: Freight charges are not credited on returns. Products returned must be in new resalable condition. Please include a copy of your invoice or your packing slip with the returned items. Products purchased as sets must be returned as a full set for credit to be given. To help us serve you better, write a brief note on the back of your invoice to explain why you are returning the materials and if you would prefer to exchange the item, credit your account, or receive a refund. Special order products are not returnable and some products such as software are not returnable once opened.

Return items by an insurable and traceable method to:

Hazelden Publishing
Returns Center
1433 Pleasant Valley Road
Harrisonburg, VA 22801


Business Order Returns
If for any reason you are not completely satisfied with your purchase, simply call us at 1-800-328-9000, ext. 2779 within 90 days of purchase to speak with your sales representative to receive your Return Merchandise Authorization (RMA) for returns of $500.00 and greater. This number will need to appear on the outside of your package on the address label.

Note: Freight charges are not credited on returns. Products returned must be in new resalable condition. Please include a copy of your invoice or your packing slip with the returned items. Products purchased as sets must be returned as a full set for credit to be given Special order products are not returnable and some products such as software are not returnable once opened.

Return items by an insurable and traceable method to:

Hazelden Publishing
Returns Center
1433 Pleasant Valley Road
Harrisonburg, VA 22801

Returns shipped to Hazelden Publishing's Minnesota address will be refused and no credit will be provided.

Purchases from distributors must be returned to the distributor for credit to be provided.

Freight charges are not credited on returns.